Terms and Conditions of Use

1. Acceptance of terms

By accessing or using the SuperTurno platform, operated by Verix LLC, whether as a business client (barbershop, beauty salon, aesthetics center) or as an end user (a business's customer booking appointments), the user agrees to be bound by these Terms and Conditions of Use and by the SuperTurno Privacy Policy.

If you do not agree with these terms, you should not use the service.

2. Description of the service

SuperTurno is a software-as-a-service (SaaS) platform that enables barbershops, beauty salons, and aesthetics centers to manage their clients' appointment bookings via WhatsApp.

The service includes:

1. Automated WhatsApp chatbot for appointment management
2. Administration panel (dashboard) for business configuration and management
3. Automated confirmations, reminders, and notifications via WhatsApp
4. Schedule, service, and professional management
5. Analytics and reporting tools

SuperTurno operates on the WhatsApp Business Platform (Cloud API) by Meta Platforms, Inc. The use of WhatsApp as a communication channel is subject to WhatsApp/Meta policies and terms.

3. Registration and account

1. Business clients: To use SuperTurno, the business must register by providing truthful and complete information. The business is responsible for maintaining the confidentiality of its access credentials.
2. End users: End users do not need to create an account. They interact with the service through WhatsApp using their phone number.
3. The user agrees to provide truthful, complete, and up-to-date information. SuperTurno reserves the right to suspend or cancel accounts that contain false or misleading information.

4. Use of chatbots and artificial intelligence

1. SuperTurno uses automated chatbots with artificial intelligence as an auxiliary tool to facilitate appointment management via WhatsApp.
2. The user is informed that they are interacting with an automated system. Artificial intelligence is a means to facilitate appointment booking, not the primary functionality of the service.
3. Human escalation: At all times, the user has the option to request assistance from a human agent. The chatbot will inform this option when appropriate.
4. Automated responses are based on information provided by the business client (services, schedules, professionals, availability). SuperTurno does not guarantee that chatbot responses will always be accurate or complete.

5. Consent for WhatsApp messages

1. By using the WhatsApp appointment booking service, the user grants consent to receive service-related messages, including: appointment confirmations, reminders, change notifications, and support messages.
2. The user may revoke their consent at any time by sending "PARAR" or "STOP" to the business's WhatsApp number, or by contacting [email protected].
3. Revoking consent may result in the inability to use certain service features that depend on WhatsApp communication.

6. User obligations

The user agrees to:

1. Use the service in good faith and in accordance with its intended purpose
2. Not send spam, illegal, offensive, threatening, or discriminatory content via WhatsApp
3. Not use the service for purposes other than appointment and booking management
4. Comply with WhatsApp Business acceptable use policies
5. Not attempt unauthorized access to other accounts or SuperTurno systems
6. Not reproduce, distribute, or commercialize the service without express authorization

Business clients additionally agree to:

1. Provide truthful information about their services, schedules, and availability
2. Honor bookings made through the platform
3. Comply with applicable regulations for their commercial activity
4. Obtain and maintain their clients' consent for WhatsApp messaging in accordance with Meta policies and applicable legislation

7. Liability for transactions

1. SuperTurno facilitates booking management between business clients and their end users. The business client is solely responsible for the provision of its services (haircuts, treatments, etc.) and for any commercial transaction with its clients.
2. WhatsApp and Meta Platforms are not responsible for transactions carried out through SuperTurno. Any claim related to the business's services must be directed to the corresponding business.
3. SuperTurno is not a party to the contractual relationship between the business and its end customer.

8. Intellectual property

1. All intellectual property rights over the SuperTurno platform, including its software, design, brand, logo, content, and documentation, belong to Verix LLC or its licensors.
2. The user is granted a limited, non-exclusive, non-transferable, and revocable license to use the service in accordance with these terms.
3. WhatsApp and related logos are registered trademarks of Meta Platforms, Inc. Their use in SuperTurno is carried out in accordance with Meta's brand guidelines.

9. Privacy and data protection

The processing of personal data is governed by the SuperTurno Privacy Policy, which forms an integral part of these terms.

10. Service availability

1. SuperTurno commits to making its best efforts to maintain continuous service availability. However, uninterrupted availability is not guaranteed.
2. The service may be interrupted due to: scheduled maintenance (with prior notice), platform updates, technical failures of third parties (WhatsApp, hosting providers), or force majeure.
3. SuperTurno shall not be liable for damages arising from temporary service interruptions, including missed or unnotified appointments during periods of unavailability.

11. Limitation of liability

1. SuperTurno is provided "as is" and "as available." To the fullest extent permitted by law, SuperTurno makes no express or implied warranties regarding the suitability of the service for any particular purpose.
2. SuperTurno's total liability to the user for any cause, whether contractual or non-contractual, shall be limited to the amount actually paid by the user in the last three (3) months.
3. SuperTurno shall not be liable for: indirect damages, lost profits, data loss, loss of business opportunities, or damages caused by misuse of the service by the user or third parties.

12. Suspension and termination

1. SuperTurno may suspend or cancel access to the service in case of: breach of these terms, fraudulent or abusive use, non-payment, request from Meta/WhatsApp, or for legal reasons.
2. The user may cancel their account at any time by contacting [email protected].
3. After cancellation, the user's data will be handled in accordance with the Privacy Policy (data retention section).

13. Plans and pricing

1. SuperTurno offers different subscription plans whose prices and features are detailed on the website or during the contracting process.
2. WhatsApp Business API messaging costs (charged by Meta) are independent of the SuperTurno subscription. Each business client is responsible for paying for utility messages sent through the WhatsApp platform, unless a different arrangement is agreed upon.
3. SuperTurno reserves the right to modify its pricing with a minimum prior notice of thirty (30) days.

14. Right of withdrawal

In accordance with Article 34 of Ley 24.240 (Consumer Protection Act), for contracts entered into outside the business premises or by electronic means, the consumer has the right to revoke acceptance of the service within ten (10) calendar days from the date the contract was entered into, without the need to state any reason and without penalty.

To exercise this right, the user must notify by email to [email protected] within the specified period. Any amount paid will be refunded within ten (10) business days.

15. Modifications

SuperTurno reserves the right to modify these terms at any time. Changes will be notified to registered users by email and/or WhatsApp with a minimum notice of fifteen (15) days. Continued use of the service after the notification period constitutes acceptance of the new terms.

16. Governing law and jurisdiction

These terms are governed by the laws of the República Argentina. For the resolution of any dispute, the parties submit to the jurisdiction of the competent ordinary courts of the city of Paraná, Provincia de Entre Ríos, República Argentina.

17. Operator information

In accordance with Article 8 of Ley 24.240 (Consumer Protection Act):

18. General provisions

1. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
2. Failure by SuperTurno to exercise any right does not constitute a waiver of that right.
3. These terms, together with the Privacy Policy, constitute the entire agreement between the parties regarding the use of the service.

19. Contact

For any questions about these terms: